Can I get a refund?
Yes. Payments are handled by Paddle as merchant of record, and refunds go through them. Our refund policy page sets out the process and the timescales.
If something went wrong on our side, contact us and we will sort it out rather than pointing at a policy.
Related
- Do you store my card details?No - we never see them. Paddle is the merchant of record and handles all card data.
- How do I cancel Chef’s Pass?Go to /account, open the Plan tab and cancel. No call, no retention flow, and you keep access to the end of the period you paid for.
- What do I get with Chef’s Pass?Voice Chef for hands-free cooking, the Pro meal planner for calorie and protein targets, 30 AI recipe pictures a month, and no ads.
- What happens to my recipes and pantry if I cancel?You keep all of it. Cancelling returns you to the free tier; nothing is deleted.
- Do image credits roll over?Monthly allowance credits do not. Top-up packs you buy separately never expire.
- Can free users generate food images?No. AI recipe pictures are a Chef’s Pass feature; free accounts cannot buy image credits.